A few excerpts from last week’s column and then this week’s Rural Reflections Radio program!
“Service used to be the number one item on the shelves at your local store. Whether this meant repair of the product sold, dealer support or extra effort shown at the time of sale-it used to be number one. I don’t know what number one is anymore however it often is not service.”
“The mechanic who can tell me I have ten thousand more miles before I need to replace a part should earn more than someone who can only replace components. A parts store that can provide installation tips for my pick-up should earn more than the place the sells jugs of unknown stuff and scented trees.”
Now here is this week’s Rural Reflections radio program, A Change in Service